After updating Thermalyze, a customer lost access to their calibration data.
Prior to updating, the option to select the 20um lens was not available in the dropdown menu.
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In this case, the lens not appearing is due to outdated calibration files being used.
If the calibration files for a camera are missing, or something appears to be wrong with them, please reach out to support using this page: contact us | Optotherm. We will provide you with the appropriate files.