Privacy Policy

Last updated: March 18, 2026

This Privacy Notice for Optotherm, Inc. ("we," "us," or "our") explains how and why we may access, collect, store, use, and/or share ("process") your personal information when you use our services ("Services"), including when you:

Visit our website at https://www.optotherm.com or any website of ours that links to this Privacy Notice
Engage with us in other related ways, including marketing or events

If you have questions or concerns, reading this Privacy Notice will help you understand your privacy rights and choices. If you do not agree with our policies and practices, please do not use our Services. If you still have questions, you can contact us at support@optotherm.com.

SUMMARY OF KEY POINTS

This summary provides key points from our Privacy Notice.

What personal information do we process? We process personal information depending on how you interact with us, the Services, the choices you make, and the features you use. We do not use or disclose sensitive personal information for purposes other than those permitted under applicable law.

Do we process sensitive personal information? We do not process sensitive personal information.

Do we collect information from third parties? We may collect information from public databases, marketing partners, social media platforms, and other outside sources.

How do we process your information? We process your information to:

Provide and maintain our Services
Improve and administer our Services
Communicate with you
Ensure security and prevent fraud
Comply with legal obligations

We only process your information when we have a valid legal reason to do so.

When and with whom do we share personal information? We may share information in specific situations and with specific third parties.

How do we keep your information safe? We use organizational and technical safeguards to protect your information. However, no system is 100% secure.

What are your rights? Depending on your location, you may have rights regarding your personal information.

How do you exercise your rights? You can contact us at https://www.optotherm.com/contactus to submit a request.

1. WHAT INFORMATION DO WE COLLECT?

Personal Information You Disclose to Us

In Short: We collect personal information that you provide to us.

We collect personal information that you voluntarily provide when you:

Register on our Services
Request information about our products or services
Participate in activities on our Services
Contact us

Personal Information Provided by You

The personal information we collect depends on your interactions with us and may include:

Name
Phone number
Email address
Company name
Country
Mailing address
Job title

Sensitive Information

We do not process sensitive personal information.

All personal information you provide must be true, complete, and accurate, and you must notify us of any changes.

INFORMATION AUTOMATICALLY COLLECTED

In Short: Some information—such as your Internet Protocol (IP) address and browser/device characteristics—is collected automatically when you use our Services.

We automatically collect certain information when you visit, use, or navigate our Services. This information does not directly reveal your identity but may include:

Device and usage information
IP address
Browser and device characteristics
Activity on the Services (pages viewed, searches, actions taken)
Operating system
Language preferences
Referring URLs
location
Information about how and when you use our Services
Timestamps
System activity and error reports

This information is primarily needed to maintain the security and operation of our Services and for internal analytics and reporting.

We also use cookies and similar tracking technologies. For more information, please visit: https://www.optotherm.com/cookie-policy

You can opt out of location tracking by:

Refusing access when prompted
Disabling location settings on your device

INFORMATION COLLECTED FROM OTHER SOURCES

In Short: We may collect limited data from public databases, marketing partners, and other external sources.

To improve our ability to provide relevant marketing and services, we may obtain information from sources such as:

Public databases
Marketing partners
Affiliate programs
Data providers
Social media platforms

This information may include:

Names
Mailing addresses
Job titles
Email addresses
Phone numbers
Intent data (user behavior data)
Social media profiles and URLs

This information may be used for targeted advertising and marketing purposes.

2. HOW DO WE PROCESS YOUR INFORMATION?

In Short: We process your information to provide, improve, and administer our Services, communicate with you, ensure security, and comply with legal obligations.

We process your personal information for the following purposes:

To create and manage user accounts
To deliver and provide services
To respond to inquiries and provide support
To fulfill and manage orders, payments, returns, and exchanges
To send marketing and promotional communications (you can opt out at any time)
To deliver targeted advertising and personalized content
To evaluate and improve our Services, products, and user experience
To analyze usage trends
To measure marketing effectiveness
To comply with legal obligations and protect our rights

3. WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?

In Short: We may share information with third parties who help us operate our business.

We may share your information with:

Vendors and Service Providers

Third parties that perform services on our behalf, including:

Advertising and Marketing: Google Ads, Google Analytics
Social Media Advertising: LinkedIn, YouTube
Website Hosting / CRM: Odoo

These providers only access your information to perform services for us.

Business Transfers

We may share or transfer your information in connection with:

Sales of company assets
Financing
Acquisition of all or part of our business

4. DO WE USE COOKIES AND OTHER TRACKING TECHNOLOGIES?

In Short: Yes, we use cookies and similar technologies to collect and store information.

We use cookies and similar technologies (such as pixels and web beacons) to:

Maintain the security of our Services
Enable core functionality
Save your preferences
Analyze website performance
Deliver relevant advertising

We may allow third parties to use tracking technologies on our Services for analytics and advertising purposes. These technologies help manage and display advertisements tailored to your interests.

Some tracking technologies may be considered “selling” or “sharing” data under certain U.S. privacy laws. You can opt out of these activities as described in the “Do United States Residents Have Specific Privacy Rights?” section.

For more details, please see our Cookie Policy: https://www.optotherm.com/cookie-policy

GOOGLE ANALYTICS

We may share your information with Google Analytics to track and analyze how our Services are used.

Google Analytics features we may use include:

Google Display Network Impressions Reporting
Demographics and Interests Reporting

You can opt out of Google Analytics tracking by:

Adjusting your Ads Settings
Using the Google Analytics Opt-Out Browser Add-on

Additional opt-out options:

For more information, please review the Google Privacy Policy: https://policies.google.com/privacy

5. HOW LONG DO WE KEEP YOUR INFORMATION?

In Short: We retain your information only as long as necessary to fulfill the purposes outlined in this Privacy Notice, unless a longer period is required by law.

We retain personal information, including customer data, prospect and marketing data, and financial data for as long as necessary to fulfill the purposes for which it was collected, including providing our Services, maintaining customer relationships, responding to inquiries, and complying with legal obligations.

Customer and lead information may be retained for an extended period where there is an ongoing business need, such as for customer support, record keeping, or marketing purposes, unless and until an individual requests deletion or opts out of communications, where applicable.

When we no longer have a legitimate business need to process your personal information, we will:

Delete it, or
Anonymize it

If deletion is not immediately possible (for example, due to backups), we will securely store and isolate the data until deletion is possible.

6. HOW DO WE KEEP YOUR INFORMATION SAFE?

In Short: We use appropriate technical and organizational measures to protect your personal information.

We implement reasonable safeguards designed to protect your personal information. However:

No electronic transmission over the Internet is 100% secure
No storage system can be guaranteed completely secure

While we take strong precautions, you use our Services at your own risk. We recommend accessing our Services in a secure environment.

7. DO WE COLLECT INFORMATION FROM MINORS?

We do not knowingly collect data from individuals under 18 years of age.

8. WHAT ARE YOUR PRIVACY RIGHTS?

In Short: Depending on your location, you may have rights to access, update, or delete your personal information.

Withdrawing Consent

If we rely on your consent, you may withdraw it at any time by contacting us.

This does not affect processing that occurred before withdrawal.

Marketing Communications

You can opt out of marketing emails at any time by:

Clicking the unsubscribe link in emails
Contacting us at sales@optotherm.com

We may still send non-marketing communications such as service updates.

Account Information

You can:

Review or update your account information
Request account deletion

To do so:

Log into your account settings, or
Contact us directly

Upon request, we will deactivate or delete your account, unless retention is required for:

Legal compliance
Fraud prevention
Dispute resolution

Cookies and Tracking

Most browsers accept cookies by default. You can choose to disable cookies in your browser settings.

Please note that disabling cookies may affect functionality.

For more information, visit: https://www.optotherm.com/cookie-policy

If you have questions about your rights, contact: support@optotherm.com

9. CONTROLS FOR DO-NOT-TRACK FEATURES

Some browsers offer a “Do Not Track” (DNT) setting.

Currently:

There is no universal standard for DNT signals
We do not respond to DNT signals at this time

If standards change, we will update this Privacy Notice.

10. DO UNITED STATES RESIDENTS HAVE SPECIFIC PRIVACY RIGHTS?

In Short: Residents of certain U.S. states may have rights to access, correct, or delete their personal data.

Depending on your state (such as California, Colorado, Virginia, and others), you may have rights to:

Access the personal data we hold about you
Request correction of inaccurate data
Request deletion of your data
Opt out of targeted advertising or data sharing

To exercise your rights, please contact us or adjusting your cookie preferences.

Categories of Personal Information We Collect

For more details, refer to the section “What Information Do We Collect?”

We may collect the following categories of personal information:

Category	Examples	Collected
A. Identifiers	Contact details, such as real name, alias, postal address, telephone or mobile contact number, unique personal identifier, online identifier, Internet Protocol address, email address, and account name	YES
B. Personal information as defined in the California Customer Records statute	Name, contact information, education, employment, employment history, and financial information	YES
C. Protected classification characteristics under state or federal law	Gender, age, date of birth, race and ethnicity, national origin, marital status, and other demographic data	YES
D. Commercial information	Transaction information, purchase history, financial details, and payment information	YES
E. Biometric information	Fingerprints and voiceprints	NO
F. Internet or other similar network activity	Browsing history, search history, online behavior, interest data, and interactions with our and other websites, applications, systems, and advertisements	YES
G. Geolocation data	Device location	YES
H. Audio, electronic, sensory, or similar information	Images and audio, video or call recordings created in connection with our business activities	NO
I. Professional or employment-related information	Business contact details in order to provide you our Services at a business level or job title, work history, and professional qualifications if you apply for a job with us	YES
J. Education Information	Student directory information	YES
K. Inferences drawn from collected personal information	Inferences drawn from any of the collected personal information listed above to create a profile or summary about, for example, an individual’s preferences and characteristics	NO
L. Sensitive personal Information	—	NO

ADDITIONAL INFORMATION COLLECTION

We may also collect personal information through:

Customer support interactions
Surveys or contests
Service delivery and inquiries

DATA RETENTION

We retain personal information including identifiers, customer record information, protected characteristics, commercial information, internet activity, geolocation data, professional information, and education information for as long as you maintain a relationship or ongoing interaction with us, including while you are a customer, prospect, or otherwise in contact with our business.

SOURCES OF PERSONAL INFORMATION

We collect personal information from:

Direct interactions with you
Public databases
Marketing partners
Social media platforms

For more details, see the section: “What Information Do We Collect?”

HOW WE USE AND SHARE PERSONAL INFORMATION

We may collect and share personal information through:

Targeting and marketing cookies
Social media cookies
Tracking technologies such as pixels and tags

Social Media Features

Our Services may include features such as:

LinkedIn integrations
YouTube integrations
“Like” or “Share” buttons

These features may:

Collect your IP address
Track which pages you visit
Use cookies to function properly

Your interactions with these features are governed by the privacy policies of those third-party providers.

WILL YOUR INFORMATION BE SHARED WITH ANYONE ELSE?

We may share your personal information:

With Service Providers

We share data with vendors under contract to perform services on our behalf.

For Business Purposes

We may use data internally for:

Research
Product development
Demonstration and improvement of our Services

This is not considered selling your personal data.

DISCLOSURE OF PERSONAL INFORMATION

In the past 12 months, we may have disclosed the following categories of personal information for business or commercial purposes:

Identifiers
Customer record information
Commercial information
Internet or network activity
Geolocation data
Professional or employment information
Education information

We have shared the following categories of personal information with third parties in the past 12 months:

Advertising, Marketing, and Lead Generation

Google Ads
Google Analytics

Social Media Advertising

LinkedIn
YouTube

YOUR RIGHTS

You may have rights under certain U.S. state privacy laws. These rights are not absolute and may be subject to legal limitations.

Your rights may include:

The right to know whether we process your personal data
The right to access your personal data
The right to correct inaccuracies in your data
The right to request deletion of your personal data
The right to obtain a copy of your personal data
The right to non-discrimination for exercising your rights
The right to opt out of:
- Targeted advertising
- The sale or sharing of personal data
- Profiling that produces significant effects

You may have the right to opt out of profiling in furtherance of decisions that produce legal or similarly significant effects.

Depending on your state, you may also have additional rights, including:

The right to access categories of personal data processed
The right to obtain a list of third parties with whom your data has been shared
The right to understand how your data is used
The right to limit the use of sensitive personal data (where applicable)

HOW TO EXERCISE YOUR RIGHTS

To exercise your rights, you can:

Visit: https://www.optotherm.com/contactus
Email: support@optotherm.com

You may also opt out of targeted advertising by adjusting your cookie preferences.

Authorized agents may submit requests on your behalf, but we may require proof of authorization.

REQUEST VERIFICATION

To process your request, we may need to verify your identity.

We may:

Use information already on file, or
Request additional information

This helps protect your data and prevent fraud.

If you submit a request through an authorized agent, we may require:

Identity verification
Written permission authorizing the agent

APPEALS

If we deny your request, you may appeal by contacting: support@optotherm.com

We will respond with an explanation of our decision. If your appeal is denied, you may have the right to contact your state attorney general.

CALIFORNIA "SHINE THE LIGHT" LAW

California residents may request information about how we share personal data with third parties for direct marketing purposes.

To submit a request, contact us using the details provided below.

11. DO WE MAKE UPDATES TO THIS NOTICE?

In Short: Yes, we may update this notice as needed to remain compliant with applicable laws.

We may update this Privacy Notice from time to time. The updated version will be indicated by a revised date at the top of the policy.

If we make significant changes, we may notify you by posting a notice on our website We encourage you to review this policy periodically.

12. HOW CAN YOU CONTACT US ABOUT THIS NOTICE?

If you have questions or comments about this Privacy Notice, you may contact us at:

Email: support@optotherm.com

Mailing Address:

Optotherm, Inc.

16020 Perry Highway

Warrendale, PA 15086

United States

13. HOW CAN YOU REVIEW, UPDATE, OR DELETE YOUR DATA?

Depending on applicable laws, you may have the right to:

Request access to your personal data
Request corrections
Request deletion of your data
Withdraw consent (where applicable)

To submit a request, visit: https://www.optotherm.com/contactus