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Ben Barton

Thermalyze utilizes the Matrox Imaging Library (MIL) to perform complex processing on thermal images and Matrox camera interface drivers to communicate with infrared and visual cameras. If MIL fails to install properly, problems with camera communication, PCIe CameraLink board recognition, or Thermalyze functionality may ocurr. A Sysinfo file allows Optotherm to troubleshoot the issues and provide specific fixes.

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Ben Barton
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  1. In the Windows search bar, type MILConfig and run the MILConfig.exe executable.
  2. Navigate to the Troubleshooting tab.
  3. Select Generate a Troubleshooting Log.
  4. Once the file is generated, select Save Log As to create the Sysinfo File.
  5. Email the file to support@optotherm.com.

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