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The following error message appeared upon launching Thermalyze:
Access to the path "C:\Optotherm" is denied.
at System.IO._Error.WinIOError(int32 errorCode. String maybeFullPath
atSystem.IO.Directory.InternalCreateDirectory(String full Path. String path. Object drSecurityObj. Boolean checkHost)at System.IO.Directory.internalCreateDirectoryHelperString path. Boolean checkHost)
at Thermalyze.nuUtility.uUtility. MakeSureDirectoryExists(String directory_)
This issue may be caused by a windows update that changed permissions to the AppData folder. Please Try the following:
If the error message persists, please contact us.
EDIT:
The problem was resolved by the customer first formatting the C drive, then reinstalling Windows and Thermalyze with its required software.