Welcome!

This forum provides answers to commonly asked technical support questions. We are continuously adding to and updating this forum to help our customers troubleshoot problems quickly and effectively.

Use key words in the search bar to see if an answer to your question already exists. If you can't find a related answer, use the "New Post" button to ask your question and an engineer will provide an answer as soon as possible. If your problem is urgent and/or too complex for the forum format, email support@optotherm.com to open a support ticket.

Hide Intro Register
This question has been flagged
1 Reply
21 Views
IS640CommunicationComPort
Avatar
Victor Tonti

When attempting to initiate Image Capturing in Thermalyze, the following error message appears:

An error occurred because the com port characters could not be read before the read time-out period elapsed during procedure: read. Camera Communication could not be started.
Avatar
Discard
Avatar
Victor Tonti
Author Best Answer

This problem could have multiple causes. Please attempt the following: 

    1. Check that CameraLink Cable is connected ​to both the camera and the  PCIe Cameralink board.
    2. In Device Manager, check that ​the PCIe CameraLink board is present under the Ports collapsible section.
    3. In Thermalyze, open the Camera Settings window. Verify that the com port is set to that of the CameraLink board.
      1. If you don't know which com port this is, check Device manager.
    5. Restart the PC and attempt to capture Images in Thermalyze.




Avatar
Discard